Student Resources
Student Services
Continuous touchpoints to support student welfare, learning progress and overall experience..
Inspizone is committed to continuously enhancing our efforts to cater to the welfare and requirements of all our students. This will be achieved through regular interactions between the school and students through various touch points.
- For All New Students — Student Orientation Programme
- Vision, Mission, Values
- Update of the class schedule
- Academic regulations and assessment-related issues
- The Standard Student Contract (PEI contract)
- Policies on Refunds, Transfer, Withdrawals and Deferment
- Student Support Services and Welfar
- Inspizone's Team
- Details on the Student Handbook
- Type of certification awarded at the end of the course
- Attendance
- Feedback channels and grievance procedures
- Course Deferment/Extension criteria and procedures
- For All Current & Enrolled Students
- Staff-Student counselling sessions
- Feedback and Complaint
- For Enhancing Overall Student Experience
- Monthly review and feedback of students' attendance and Academic/Non-Academic progress through Student Monthly Progress Report
- Feedback and Complaint Forms
- Student Evaluation Surveys (Student Satisfaction Survey / Module Evaluation Survey / Graduate Survey / End of Course Survey)
Students can contact our Student Services and Corporate Admin Department for more information.
Care (Counselling)
Inspizone accepts enquiries through various channels — email, telephone, walk-ins, previews, events, and referrals. It is mandatory for all enquiries to be managed with honesty, professionalism, tolerance, and confidentiality.
- For All New Students — Student Orientation Programme
- Standard PEI-Student contract clauses
- Singapore Relevant Laws and Regulation
- Course units and outlines
- Total payable fee throughout the course duration (transparent, no hidden fees)
- Transfer, Withdrawal and Deferment Policy
- Course duration and assessment schedules
- Students' Support Services
- Course guidance to align the goals with intended learning outcomes
- Application requirements and procedures
- Refund Policy
- Course admission requirements
Contact our Student Service Staff at info@Inspizone.org.sg for any enquiry regarding administrative processes or student services.
- Feedback Channels
Student Feedback & Grievance Resolution
Student Feedback Channel
General Principles: Our main priority is our students, and we strive to provide them with the best possible outcome. We value and expect mutual respect and courtesy between all parties involved. Confidentiality should be maintained to respect the privacy of individuals.
Student Feedback Channel
- Speak directly to the class teacher, form tutor or subject teacher
- Share the problem with the student service staff
- Speak with a head of department
- For more serious concerns, ask for an appointment with our School Staff
Grievance & Dispute Resolution
Inspizone ensures all feedback and complaints from public, staff or students are taken seriously with each of the feedback and complaints reviewed, and appropriate action taken to improve processes, practices and services.
- Informal management of feedback (minor problem) will be attempted within two days before escalation to Written Grievance (major problem).
- Student/Learner feedback/grievances will be addressed at the source of student dissatisfaction.
- Written grievances or major issues will be resolved within 14 working days.
- All feedback/complaints are recorded in Feedback/Complaint Resolution Form.
- Students are assured that they will not suffer any form of discrimination as a result of making a complaint.
You may write to info@Inspizone.edu.sg. We will conduct an investigation and take action within 7 business days.
- Useful Links — Third-Party Organizations for Mediation