Policies
Refund, Transfer, Withdrawal, Deferment & PDPA
Clear, fair and student-first policies aligned with the CPE Standard PEI-Student Contract.
- Policies
Refund Policy
Inspizone adopts the Refund Policy as per the Standard Student Contract structure and our school’s refund policy. All conditions must be satisfied before the school can proceed with the applications. The whole refund process will not take more than 10 calendar days from date of receiving the Student’s written notice of withdrawal with complete supporting documents. Incomplete refund requests will be rejected.
The outcome is communicated to the student within 7 working days from receiving the student’s notice of withdrawal. If approved, the Student will be informed to collect from the School the cheque within 7 working days from the date of receipt of the completed request with the computation of the refund amount.
1. Withdrawal Due to Non-Delivery of Course
- Inspizone does not commence the course on the Course Commencement Date
- Inspizone terminates the Course before the Course Commencement Date
- Inspizone does not complete the Course by the Course Completion Date
- Inspizone terminates the course before the Course Completion Date
- Inspizone has not ensured that the student satisfies the course admission criteria within the specified timeline
If the student chooses to withdraw within fourteen (14) working days of receiving written notification, they have the right to receive a full refund of the Course Fees and Miscellaneous Fees that have been paid.
2. Withdrawal during "Cooling-Off" Period
If the student provides written notification of their decision to withdraw during the 10 calendar days cooling-off period, they are entitled to the maximum percentage of refund (currently set at XX%) as indicated in Schedule D of the Student Contract. This policy remains applicable irrespective of whether or not the student has commenced the course.
3. Withdrawal before Course Commencement
| % of Fees Refunded | Condition |
|---|---|
| 100% | More than 14 days before the Course Commencement Date |
| 75% | Between 14 days before and 14 days after the Course Commencement Date |
| 30% | Between 15 to 40 days after the Course Commencement Date |
| 0% | More than 40 days after the Course Commencement Date |
Non-Refundable Fees
- Application Fee
- FPS Insurance
- Optional Cancellation Insurance Fees
Refund Request, Timeline & Net Refund Amount
- All requests for refund must be made using the Refund Request Form.
- Processing time shall not be more than seven (7) working days from date of signed form with complete documents.
- If the student requests bank transfer, the refund amount will be less any bank or administrative charges.
- If paid via cheque/TT, the Finance team will advise upon clearing before refund can be processed.
Appeal for Refund
- A student who is not eligible to a refund may submit an appeal for special consideration using the Student Request Form together with supporting documents.
- Each case will be reviewed by the Management and student will be notified of the decision.
- The student will be notified of the outcome within fourteen (14) working days.
Special Circumstances for Course Cancellation
- The school is required to close due to government request.
- Lack of a minimum number of students to run a course if applicable.
- The school is unable to operate in the event of an emergency, breakdown, security alert, or any circumstances outside the control of the school.
Refund Procedure
- Student fills out a Refund Request Form and provides supporting documentation to the Student Services and Corporate Admin Department.
- Student Services staff verifies eligibility and computes the refund amount before passing to management approval.
- The Head of Student Services and Corporate Admin reviews and approves the Student Request Form.
- Finance staff prepares the refund in the form of cash, cheque, or telegraphic transfer.
- During collection, Student Services staff communicates how the refund was computed and the student acknowledges by signing the payment voucher.
Communication: This policy can be communicated via the School’s website, Student Portal, Email, Notice Board, Student Handbook, Pre-Course Counselling, Orientation and signing of Standard PEI-Student Contract.
- Policies
Transfer Policy
A transfer can occur when student changes the course or period of study (from full-time to part-time or vice versa) before completion or chooses to study another course instead of the current course which the student is attending at Inspizone College.
Conditions for Transfer Approval
- Legitimate reason for transfer
- Complete supporting documents
- Student's initial highest qualifications satisfy the entry requirement of the new course
- No outstanding payment or documents for the current course
Transfer Request, Timeline & Letter of Outcome
- All requests for transfer must be made using the Transfer Form.
- The processing time for a transfer request is 14 working days.
- Once the outcome is ready, an email with an attached scanned letter will be issued to the student.
Admin Fee & Refund
- No administrative fee charged for processing a transfer request.
- Refunds (if applicable) will be processed in accordance with the Refund policy and procedures.
Transfer Procedure
- Application Fee
- FPS Insurance
- Optional Cancellation Insurance Fees
Transfer Procedure
- Student Services Staff conducts a pre-course counselling on the new course.
- Student completes the Transfer Form and provides relevant supporting documents.
- Student Services Staff reviews the student’s qualification and verifies entry requirements.
- The Head of Student Services and Corporate Admin reviews and approves or rejects the request.
- Student Services Staff issues an outcome letter indicating the results.
- A contract for the new course will be generated and signed if the transfer is approved.
Communication: This policy can be communicated via the School’s website, Student Portal, Email, Notice Board, Student Handbook, Pre-Course Counselling, Orientation and signing of Standard PEI-Student Contract.
- Policies
Withdrawal Policy
A withdrawal occurs when the Student Contract is terminated and the student is no longer a student of Inspizone College.
Conditions for Approval
- Legitimate reason for withdrawal
- Complete supporting documents
- No outstanding payment or documents for the current course
Withdrawal Request, Timeline & Letter of Outcome
- All requests for transfer must be made using the Transfer Form.
- The processing time is 14 working days from the date of the student's withdrawal request.
- Once the outcome is ready, a letter will be issued notifying the student of the outcome and overall attendance rate.
Admin Fee & Refund
- There is no administrative fee charged for processing a withdrawal request.
- Refunds (if applicable) will be processed in accordance with the Refund policy and procedures.
Deemed Withdrawal
This refers to students who have not submitted a withdrawal request form but belong to the following categories which actions indicated their deemed intention to withdraw:
- If a student does not return and/or is uncontactable for 7 days after the end of the approved deferment period.
- The Withdrawal Policy will apply to them likewise.
Withdrawal Procedure
- Student Services Staff will speak with the student to identify the reason and seek to solve the issue.
- If the student still decides to withdraw, the student completes the Withdrawal Form with supporting documents.
- The Head of Student Services and Corporate Admin reviews the request and approves or rejects.
- Student Services Staff issues an outcome letter indicating results and overall attendance rate.
- The existing student ID Card will be cancelled and the existing student contract will be terminated.
Communication: This policy can be communicated via the School’s website, Student Portal, Email, Notice Board, Student Handbook, Pre-Course Counselling, Orientation and signing of Standard PEI-Student Contract.
- Policies
Deferment Policy
A deferment occurs when the student delays or postpones the course (or module). Defer Intake means to defer the commencement intake for the course. Defer Course means to defer a module/semester after the course has commenced.
Conditions for Approval
- Legitimate reason for deferment
- Complete supporting documents
- No outstanding payment or documents for the current course
Deferment Request, Timeline & Letter of Outcome
- All requests must be made using the relevant Deferment Form.
- The processing time is 14 working days from the date of the student's deferment request.
- A letter will be issued notifying the student of the outcome.
Admin Fee & Refund
- For deferment, there will be an administrative fee of $100.
- Under certain circumstances, the Head of Student Services may waive or reduce the deferment fee.
- Refunds (if applicable) will be processed in accordance with the Refund policy.
Notice Period
- Defer intake: Must be submitted before the start of the next available intake.
- Defer course (current semester): Must be submitted by the mid-week point of the current semester (e.g., 4th month of 6 months).
- Defer course (next semester): Must be submitted at least 2 weeks before the commencement.
Maximum Deferment Period
- The maximum deferment period is 1 semester (6 months).
- If deferring for more than 1 semester, the student would have to withdraw and the withdrawal policy applies.
- If the student wishes to enroll back subsequently, they will be treated as a new application but may apply for exemptions for modules previously completed.
- Waiver of this limitation is reviewed on a case-by-case basis and subjected to Management's approval.
Deferment Procedure
- Student Services Staff will speak with the student to identify the reason and seek to solve the issue.
- If the student still decides to withdraw, the student completes the Withdrawal Form with supporting documents.
- The Head of Student Services and Corporate Admin reviews the request and approves or rejects.
- Student Services Staff issues an outcome letter indicating results and overall attendance rate.
- The existing student ID Card will be cancelled and the existing student contract will be terminated.
Communication: This policy can be communicated via the School’s website, Student Portal, Email, Notice Board, Student Handbook, Pre-Course Counselling, Orientation and signing of Standard PEI-Student Contract.
- PDPA
Personal Data Protection Policy
The Personal Data Protection is regarded with great importance at Inspizone. The intention of this policy is to ensure that your personal data, in any format, is not divulged outside of Inspizone without your explicit approval as directed by Singapore Law.
Collection of Personal Data
Personal Data may be collected by our staff in the following ways when you:
- Submit an enquiry/suggestion/feedback
- Submit an application/registration form
- Communicate with our staff (person/email/phone/fax)
- Take part in our surveys/research
- Apply for employment
Collection, Use, Disclosure and Processing
By submitting your personal data, you have agreed that we may collect, use and disclose your personal data in accordance with PDPA Act 2012 including:
- Communicating/Responding to your enquiries, suggestions and feedback
- Processing your registration or application
- Administration and retention of your application
- Marketing of courses, events and seminars which may be of interest to you
- Notification of changes in course, events and seminars
- Enforcement of policies and terms and conditions
Disclosure to Third Parties
By submitting your personal data, you have agreed that we may collect, use and disclose your personal data in accordance with PDPA Act 2012 including:
Request for Access, Correction, Withdrawal of Consent
Inspizone is committed to ensuring that your personal data is stored securely at all times. You have the right to request to access for copy/update/correction/limit the processing of your personal data. You may withdraw your consent for the use and/or disclosure of your personal data by writing to us at info@Inspizone.org.sg.
Updates: Inspizone reserves the right to amend the terms and conditions of our Personal Data Protection Policy at our own discretion. We will review our policies from time to time to ensure your personal data is protected.
For more information: www.pdpc.gov.sg